Leveraging New Connected Technologies and IoT to Improve the Ridership Experience

The transportation industry, specifically busing, is undergoing a significant transformation as emerging technologies become widely accessible. However, unique barriers to adoption exist in this sector, preventing it from fully embracing new technologies that could increase efficiencies and improve passengers’ experience. Unlike the airline industry, where all planes operate under similar conditions and control their technology, busing companies must coordinate with city infrastructure and cell providers, complicating technology adoption.

Despite these challenges, busing companies can still achieve short-term wins, such as frictionless payments using Apple and Google Pay, real-time tracking, telemetry data, Wi-Fi on buses, and overall connectivity. So, how can busing companies leverage the Internet of Things (IoT) to further enhance the passenger experience

IoT benefits for passengers by offering frictionless payments and real-time connectivity

IoT provides passengers with benefits like frictionless payments and real-time connectivity. For long-term success, busing companies must prioritize the adoption of IoT technologies. By focusing on aspects that passengers value, such as a seamless experience from point A to point B, companies can start by implementing digital payment options, enabling riders to use digital wallets instead of cash or credit cards. This approach also presents an opportunity to offer snacks and other ancillary services, generating new revenue streams.

Another immediate value-add for passengers is real-time tracking. Current riders can monitor their estimated arrival time based on live traffic updates and stops, while potential passengers can view the bus location and anticipate any delays. Real-time tracking also enables personalized notifications during interruptions, cancellations, or accidents.

Beware of Speed Bumps

Despite the clear benefits, challenges remain in implementing and integrating IoT into existing infrastructure. One of the most significant barriers is the resource investment required for real-time connectivity. The cost of components, fees, and infrastructure may deter many busing companies from embracing this technology. However, the long-term payoff in safety, reduced breakdowns, and cost savings makes this investment worthwhile.

Another challenge is sourcing and managing external data at scale. Companies need to collaborate with other organizations to improve predictive maintenance, fleet management, and operations, which can prove difficult.

Busing companies should adopt a step-by-step approach when implementing new technologies. For instance, starting with internal GPS tracking before making it accessible to customers can reduce apprehension and build confidence.

Over the next 3-5 years, the most significant industry shift will likely be towards vehicle electrification, introducing environmental benefits and reducing emissions. Alongside the continued rollout of Vehicle-to-Everything (V2X) systems and infrastructure, this will lead to improved time performance, real-time accident handling, and a more personalized ridership experience.

Although it might seem daunting, embracing connected technologies and IoT is crucial for enhancing passenger experiences and ensuring long-term success. By investing in these technologies, companies can optimize their operations, elevate the customer experience, and contribute to a more sustainable future.

Vince Francis is Vice President of Delivery Acceleration at Endava